Last month we had the pleasure of attending the CFCFE conference in Manchester. Within this post we share some of our reflections from the conference.
Nick Money and the CFCFE team did an absolutely stellar job, putting on a truly inspiring event. Whilst I’ve attended many conferences in the past, it was the first credit union and community finance one I’d been to since joining Quo Money in June. It was a packed room with over 100 delegates from 55 organisations, spanning from the UK, Ireland, Romania and the US. It was great to be able to enter a room and see so many familiar faces, rekindling past conversations.
The conference was focused on “Meeting the Needs of Members Today and Tomorrow”, which with the proliferation of digital technologies was highly relevant. You can view the full report from the session here.
CFCFE took somewhat of an alternative approach, asked Drew Povey, a former Executive Head featured on the TV programme “Educating Manchester” and leadership coach to talk about the importance of leadership within any industry. This was received really well and had many complementary conversations with delegates at the event about their takeouts from his session.
Once Drew’s session was over and the delegates went for coffee punching the air with excitement, we heard from updates from Rob McIntosh of Dozens, Marloes Nicholls of the Finance Innovation Lab and Todd Proulx from f64 business services – a technologist helping US credit unions succinctly change their core systems – no easy task!
Rob’s insight into the role of digital community at Dozens was great to see. Interestingly he took insights and applications from his many years at the Wine Society to a fintech setting and has created some real traction. Communities offer a great platform to both empower the customer, giving them a voice, but also having positive impacts of core business functions such as customer support.
Marloes insights around open banking were useful. As a newly badged “RAISP” Quo Money is really looking to lead the charge in open banking innovation and welcome the opportunity to reconnect with Marloes in the coming months and talk shop.
Todd’s insights into the US market was invaluable. I look forward to ongoing conversations with Todd and hopefully getting out to the US to learn more about how Quo Money could potentially help, maybe get some ice fishing in at the same time!
We look forward to forward to attending the CFCFE conference in Dublin in May 2020 (details currently being finalised) and building our relationship with the fantastic team at CFCFE.
Photo Credit: Nick Money of CFCFE.